Role & Authority
Property Specialists, Inc. (PSI) was the original management company for the Prestonfield HOA. PSI managed the association from at least the early post-Declarant period through at least October 2019, when Julie Maggio attended the October 10 Board meeting as PSI’s management representative. The original PSI contract ran 5/1/2017–4/30/2019; Addendum A (executed February 2019, received by PSI February 22, 2019) extended the contract through April 30, 2021. Fee under Addendum A: $5.25/unit/month (May 2019–April 2020) and $5.35/unit/month (May 2020–April 2021). Expenditure limit: $1,000 without prior Board consent (lower than API’s $1,500). Formal bids required for purchases exceeding $1,000. PSI was terminated on November 30, 2020 — PSI exercised its Paragraph 12 right to end the contract early (17 months before the April 30, 2021 expiry) due to Illinois licensing requirements. API’s Courtney O’Connor first appears in the record at the April 8, 2021 board meeting, placing the API transition window at December 1, 2020 – April 8, 2021.
Known Contacts
| Name | Role | Era |
|---|---|---|
| Cathy Ryan (D.) | CEO and President | At least February 2019 – November 2020 (signed Addendum A renewal; signed termination letter as “Cathy D.“) |
| Nancy Hankins | PSI manager | At least through May 2006 |
| Dan Grahn | Property Manager | At least April 2018 – July 2019 (last confirmed attendance July 2019) |
| Kaitlyn Courtney | Assistant Manager | Confirmed October 2018 |
| Megan Knollman | Regional Manager | Confirmed October 2018 |
| Julie Maggio | Property Manager (CMCA) | At least October 2019 (replaced Dan Grahn) |
| Brittany Kojzarek | Regional Manager (COO, CMCA, AMS) | Confirmed October 2019 |
| Victoria Kritikos | Assistant Manager | Confirmed October 2019 |
| Traci Markland | Assistant Manager (replaces Kritikos) | Confirmed May 2020 |
| Lynda Dedic | Community Association Manager (CMCA, AMS) | Confirmed July 2020 (signing manager on July 9 report) |
| Melissa Brooks | Senior Account Manager (CMCA, AMS) | Confirmed July 2020 |
| Amanda Grafer | Assistant Manager | Confirmed July 2020 |
| J. Morgan | Property Manager | Confirmed September 2020 (CC on termination letter) |
Nancy Hankins contact (as of 2006): (847) 434-5137; nhankins@psimanagement.net
PSI address (original): 5999 New Wilke Road, Suite 108, Rolling Meadows, IL 60008 (per executed management agreement, 2019) PSI address (by early 2020): 2155 Point Blvd, Suite 210, Elgin, IL 60123 (per CEMCON proposal February 2020; consistent with Suite 201 reference in 2021 Atrium contract)
Related Topics
communication-process, association-partners-inc
Meeting History
| Date | Event |
|---|---|
| Through May 2006 | PSI managing the association. Nancy Hankins sent the Special Amendment No. 2 cover letter to homeowners (May 22, 2006). Source: special-amendment-2-2006 |
| 2014-01-15 | PSI still managing the association. Board conducting an RFP for management services — PSI was one of three companies being evaluated. Source: minutes-2014-01-15 |
| 2018-04-12 | Dan Grahn (PSI) attended Board meeting as management representative. PSI confirmed as active management company. Source: minutes-2018-04-12 |
| 2018-07-17 | Dan Grahn (PSI) attended regular Board meeting. PSI confirmed active through at least this date. Source: minutes-2018-07-17 |
| 2018-10-11 | October board packet lists PSI management team: Dan Grahn (Property Manager), Kaitlyn Courtney (Assistant Manager), Megan Knollman (Regional Manager). PSI contract confirmed as 5/1/17–4/30/19. Apex Landscaping listed as active landscaping vendor under PSI’s contract log. Source: board-packet-2018-10-11 |
| 2019-07-11 | Dan Grahn (PSI) attended regular Board meeting. Last confirmed attendance by Dan Grahn. Source: minutes-2019-07-11 |
| 2019-10-10 | Julie Maggio (PSI) attended regular Board meeting — first appearance; replaces Dan Grahn as PSI representative. PSI confirmed active through at least this date. Source: minutes-2019-10-10 |
| 2020-05-14 | Traci Markland confirmed as PSI Assistant Manager (replacing Victoria Kritikos). Julie Maggio still active as Property Manager. Source: board-packet-2020-05-14 |
| 2020-09-29 | PSI CEO Cathy D. sent certified termination letter to Board President Mike Coker, exercising Paragraph 12 right to terminate the management agreement. Reason: Illinois licensing requirements preventing PSI from staffing all client associations. 60-day notice effective October 1. J. Morgan (Property Manager) CC’d. Source: psi-termination-2020 |
| 2019-10-10 | October board packet (PSI Management Report) identifies the new PSI team: Julie Maggio (CMCA, Property Manager), Brittany Kojzarek (COO, CMCA, AMS, Regional Manager), Victoria Kritikos (Assistant Manager). PSI Addendum A contract renewal: 5/1/2019–4/30/2021 confirmed. Source: board-packet-2019-10-10 |
| 2020-07-09 | July board packet signed by Lynda Dedic (Community Association Manager, CMCA, AMS), Melissa Brooks (Senior Account Manager, CMCA, AMS), and Amanda Grafer (Assistant Manager) — significant team restructuring from earlier 2020 contacts. Julie Maggio and Traci Markland still handled ARC/violation activity through May/June 2020. Route 59 fence replacement confirmed complete. Source: board-packet-2020-07-09 |
| 2020-11-30 | PSI management of Prestonfield HOA ended — effective midnight per termination letter. HOA transitioned to a new management company (API) sometime between this date and April 8, 2021. Source: psi-termination-2020 |
Transition to API
On September 29, 2020, PSI CEO Cathy D. (CMCA, AMS, PCAM) sent a certified termination letter to Board President Mike Coker, invoking Paragraph 12 of the Management Agreement. PSI cited Illinois licensing requirements that made it impossible to staff all of their client associations. The letter provided 60 days’ notice from October 1, making the effective date midnight November 30, 2020.
This was PSI’s decision — the HOA did not terminate PSI. However, the HOA had already engaged API before receiving PSI’s termination letter: the API Management Agreement is dated September 1, 2020, with a term commencing November 1, 2020 — 28 days before PSI sent its letter and 30 days before PSI’s effective end date. A deliberate one-month overlap was built into the transition. API’s Courtney O’Connor first appears in meeting attendance at the April 8, 2021 board meeting. Source: psi-termination-2020, api-management-agreement-2020